Mudd Insurance Customer Service

Life changes—and sometimes your insurance needs to change with it.

Don't assume your insurance company automatically knows when something has changed. Contact Mudd Insurance Group and let us know. Our licensed agents can review the change and help determine whether anything needs to be updated.

Vehicles & Drivers

Bought, sold or traded a vehicle? New driver in the household? Teen getting a license? Someone moved in or out of the household? Changed how or where a vehicle is being used? Started using a vehicle for work, rideshare or delivery? Financed or refinanced a vehicle? Paid off a vehicle loan? Changed financing companies? Do we have the correct lienholder or financing company listed on your policy?

Your Home & Property

Moved or purchased another home? New roof or metal roof? Finished your basement? Added a pool or hot tub? Built or purchased a garage, shop or shed? Started a home-based business? Purchased jewelry, firearms, antiques or other valuable property? Changed mortgage companies or lienholders?

Your Toys

Bought or sold a boat, jet ski, camper, motorcycle, classic car, side-by-side, four-wheeler or other recreational vehicle?

Tell us about it. We can help determine what insurance options may be available.

Farm & Business

Purchased, sold or started renting a new piece of farm ground? Put your farm or property into a trust, LLC or corporation? Added or sold farm equipment, vehicles or buildings? Added grain bins, grain storage or crop-drying equipment? Built a new shop, shed or other farm structure? Made improvements to your farm operation? Do we have the correct mortgage company or lienholder listed? Changed your business operations? Purchased new business equipment? Added employees or drivers? Started offering a new service?

Changes involving ownership, entities, property, acreage, equipment or operations can be important to your insurance. Please keep Mudd Insurance Group informed so our licensed agents can review the change and determine whether anything needs to be updated.

Health Insurance

Has your household changed?

Changes involving income, address, marriage or divorce, birth or adoption, household members, employment or access to other health coverage may affect your health insurance.

Please Contact Mudd Insurance Group When Something Changes So We Can Help Determine What May Need To Be Updated.

Not Sure If We Need To Know?

Tell Us Anyway.

We'd rather hear about a change and determine that nothing needs to be done than find out about it after you need your insurance.

Accidents, storm damage and unexpected losses can be stressful.

Call Or Text Mudd Insurance Group At (217) 842-9200 And Let Us Know What Happened.

Our team can help gather the information needed to report your claim, provide factual claim information to the insurance company and help keep communication moving throughout the process.

Auto Accident

If you've been involved in an accident, when it is safe to do so:

• Contact law enforcement when appropriate.
• Exchange contact and insurance information with the other driver.
• Take pictures of the vehicles, damage and accident scene.
• Get names and contact information for witnesses.
• Write down the police report or incident number, if available.
• Do not admit fault or make promises regarding payment.
• Contact Mudd Insurance Group.

If your vehicle needs repairs, let us know which body shop you plan to use. Our team can help make sure the repair shop has the claim information it needs and assist with communication involving the insurance company, rental car company and other parties when appropriate.

Windshield Or Glass Damage

Have a cracked or damaged windshield?

Contact us before scheduling the repair if possible. We can help gather your policy and claim information and assist with the next steps.

Home, Farm Or Property Damage

Wind, hail, fire, water, theft or other property damage?

First, take reasonable steps to prevent additional damage when it is safe to do so.

Take photographs and video before cleanup or repairs whenever possible, and save receipts for emergency work, temporary repairs or other expenses related to the loss.

Then contact Mudd Insurance Group so we can help gather the information needed for the claim.

Towing & Roadside Assistance

If you've paid for towing or another roadside service, keep your receipt and itemized bill.

Depending on your policy and applicable coverage, our office can assist with forwarding the documentation to your insurance company for consideration for reimbursement.

Keep Us In The Loop

Once your claim has been reported, please let us know if something isn't going as expected.

If you're having difficulty reaching someone, a repair shop needs claim information, you have questions about paperwork, or the claim appears to have stalled, contact our office.

We can't make coverage or claim decisions for the insurance company, but we can help keep communication moving and make sure you know who to contact.

After Hours?

If you need to report a claim when our office is closed, use the Existing Policyholder Access section above to reach your carrier's available online or after-hours claim services.

If there is an emergency involving injuries, fire, crime or immediate danger, call 911 first.

Need something from your policy? We're happy to help.

Contact Mudd Insurance Group for assistance with:

• Insurance ID cards
• Proof of insurance
• Policy documents or declaration pages
• Certificates of Insurance
• Mortgage or lienholder updates
• Billing questions
• EFT / automatic payment information
• Address or contact information changes
• Adding or removing vehicles or drivers
• Other policy service requests

Need It After Hours?

Many insurance companies provide 24/7 online access to policy documents, ID cards, billing and payment information.

Use the Existing Policyholder Access section at the top of this page to access the online services available through your insurance company.